Privacy Policy

1. Who we are

HeroPass is India's first verified membership platform connecting frontline professionals with trusted businesses. For privacy-related questions, contact us at partnerships@heropass.in or visit www.heropass.in.

2. Information we collect

Depending on how you interact with HeroPass, we may collect:

• Identity and contact details such as name, business name, email address, and phone number.
• Business information submitted through partnership enquiry forms, including category, city, branches, website, and message content.
• Account and verification information needed to operate membership and merchant services.
• Usage data such as pages visited, device type, browser information, approximate location, and interaction events.
• Communications you send us, including support or partnership correspondence.

3. How we use information

We use personal information to:

• Provide, operate, and improve the HeroPass platform and merchant partnership experience.
• Review and respond to merchant applications and partnership enquiries.
• Communicate about onboarding, offers, campaigns, product updates, and service notices.
• Maintain security, prevent fraud, and verify eligibility where required.
• Comply with legal obligations and enforce our terms.

4. How we share information

We do not sell personal information. We may share information with trusted service providers who help us operate our platform (for example hosting, analytics, communications, or form processing), subject to appropriate confidentiality and security obligations.

We may also disclose information if required by law, to protect the rights and safety of HeroPass or others, or in connection with a business transfer such as a merger or acquisition.

5. Cookies and similar technologies

We may use cookies and similar technologies to remember preferences, understand site performance, and improve user experience. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

6. Data security

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Data retention

We retain personal information only for as long as needed to fulfil the purposes described in this policy, meet legal or accounting requirements, resolve disputes, and enforce our agreements. When information is no longer required, we delete or anonymise it where practicable.

8. Your rights

Subject to applicable Indian law, you may request to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of information where we no longer have a lawful need to keep it.
• Withdraw consent for marketing communications at any time.

9. Children's privacy

HeroPass is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the latest revision. Continued use of HeroPass after changes means you acknowledge the updated policy.

11. Contact us

If you have questions about this Privacy Policy or our data practices, email partnerships@heropass.in or visit www.heropass.in.